Booking Policy:
Bookings are taken in the order that they are received and confirmed bookings take priority over provisional bookings.
Provisional Bookings:
Provisional bookings are normally held for a maximum of 7 working days, allowing you time to confirm your booking.
Confirmed Bookings:
We require you to confirm and secure your booking in the following way: 1) By agreeing to our Terms and Conditions, Privacy Policy and submitting your Online Booking Form via our website, and 2) Your full payment. You will receive an email confirming your booking. Full joining instructions will be sent approximately 14 days in advance of the course start date.
Payment:
We require your full payment at the point of booking. Payment can be made by credit or debit card. By submitting the Online Booking Form you are agreeing to these Terms and Conditions and to pay the training fees in full.
Delegate Substitutes:
We understand that sometimes a nominated person may be unable to attend an event, therefore substitutes are allowed up to the commencement of the course. Please notify us of the new details before the start date of the event.
Cancellations:
Mancroft International will provide the venue, refreshments and lunch, the training course, materials and Presenter. It is however, your responsibility to cover any associated costs such as travel, accommodation and additional refreshments or catering outside the course duration. The cancellation fee will be calculated by reference to the notice given of cancellation:
1. Less than 30 days notice – 100% of the contract value
2. 31 to 60 days notice: 50% of the contract value
3. 61 to 120 days notice: 25% of the contract value
Whilst every effort will be made to honour agreed arrangements, Mancroft International reserves the right to cancel, curtail or reschedule the course or provide a substitute presenter due to illness, accident or other unforeseen events. If the course is cancelled, you will receive a full refund of any deposits paid and Mancroft International will make no charges in respect of the cancelled course but Mancroft International shall not be liable for any other loss or expense to you arising from the cancellation.
100% Money-Back Guarantee:
We recognise that not all training events meet the standards that Mancroft International has set down for over 35 years. We also recognise that you may feel you will take a risk by booking today. In order to remove that risk completely, we offer a 100% Money-Back Guarantee (where an open place has been purchased). It’s very simple; if by lunchtime you feel you’ve made the wrong choice in attending, for any reason, you can claim a full refund of the price you paid and leave.
Delivery:
Mancroft International will always make every effort to deliver the training event within the time frames given and or the dates requested and at the chosen venue/location. The Presenter will deliver the training materials on Day 1 of the event unless the materials are being delivered by courier. Our training is delivered Worldwide.
Quality:
Mancroft International shall use reasonable skill and care when preparing and providing the course. The purpose of The Winning Edge courses is limited to providing you with the thinking and emotional “tools” that will assist you in making judgments and decisions for yourself. Mancroft International shall not be liable for your personal decisions and actions. Any concerns regarding the quality of the course must be notified in writing to Mancroft International within 14 days following completion of the course.
Liability:
Mancroft International has Professional Indemnity and Public Liability insurance. Mancroft International shall not be liable beyond the remit and extent of the aforementioned insurance for loss of revenue, business, profits, goodwill, anticipated savings, data, corruption of data, indirect or consequential loss whether suffered by you or other persons.
Intellectual Property / Copyright:
All copyrights associated with the material supplied by Mancroft International for the course remain the property of Mancroft International. The reproduction, by whatever means, of copyright course material, is forbidden unless written permission is obtained from Mancroft International. Your use of the copyright course material and Intellectual Property in a teaching environment is explicitly forbidden unless a separate contract for its delivery under licence has been agreed.
Administration:
If you fail to comply with these terms and conditions Mancroft International withhold the right to charge all costs incurred with the administration of related activities.
General Provisions:
These Terms and Conditions come into force when Mancroft International received your submitted Online Booking Form which in doing so means, you have agreed to the Terms and Conditions and Privacy Policy. If any part of these Terms and Conditions is deemed to be void or unenforceable, it shall be deleted and the remainder shall be enforceable. You shall not offer employment to any member of the Mancroft International team during a period of six months following completion of the course. These Terms and Conditions shall be governed and construed in all respects in accordance with English Law and Mancroft International and you agree to submit to the exclusive jurisdiction of the English courts.
Last Updated: 6th August 2019
