Membership Terms and Conditions



1.1.   These terms and conditions (“Terms”) apply to Mindset Coaching Membership (“Membership”) and all materials related to The Winning Edge Programme (including template documents) (“Programme”) operated by Mancroft International Limited, of Suite 5, Manor Farm Barns, Fox Road, NR14 7PZ (“we” or “us”). By applying to be a member of our Membership, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing. The agreement between us and you, the person or entity applying to be a member of our Membership (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon you applying to be a member of our Membership and shall continue until terminated in accordance with these Terms.

1.2.   These Terms should be read in conjunction with our Website Terms of Use, Privacy Policy and Acceptable Use Policy (all of which can be found on our website (“site”)).

1.3.   Any content posted or submitted by you to our site or to our Facebook Group and/or Mindset Coaching Membership Community, in the course of your Membership is subject at all times to the Acceptable Use Policy.

1.4.   Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.



2.1.   There is one level of Membership.

2.2.   We may at our absolute discretion refuse membership to any person or entity and we shall not be obliged to state our reasons for such refusal.

2.3.   Membership shall continue unless terminated by either of us in accordance with clause 6 below.

2.4.   You agree to keep user details and your password for the site confidential at all times and to not disclose them or any content or access to, including and not limited to mindset teachings and /or coaching sessions, to any third party. All content is strictly confidential. You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability that arises from any unauthorised use of your account.

2.5.   The online materials of the Membership are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Membership but in the event that such content (or any content added by you or other participants in the Membership) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

2.6.   Upon your purchase of the Membership, you will be prompted to choose a password and username to access the membership site where all materials and content of the membership are hosted. Once you have chosen such a password and username, you will have immediate access to the membership site.

2.7.   Masterclasses of the Programme and Coaching Sessions will be released each month. You can access these directly from the Membership HUB at any time during the term of your Membership.

2.8.    The Membership and Coaching Sessions are not offered as a substitute for professional mental health care or medical health care and are not intended to diagnose, treat or cure any mental health conditions. Your coach(es) will not be acting as a mental health counsellor or medical professional.   

2.9.    Coaching is currently an unregulated industry, therefore this coaching is not “licensed “ by any UK body even though the sessions may take place in the UK.

2.10.  You understand and agree that you are fully responsible for your wellbeing in the Membership and during the Coaching Sessions, and subsequently, including your choices and decisions.

2.11.  You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

2.12.  You understand that all comments and ideas offered by the Membership and Coaching Sessions are solely for the purpose of aiding you in achieving the defined goals you create during the Membership term. You have the ability to give your informed consent, and hereby give such consent to your Coach(es) to assist you in achieving such goals and understand that results are not guaranteed.

2.13.  You understand that the Mindset Coaching Membership and Mancroft International Ltd will protect your information as confidential unless you state otherwise in writing. If you report child, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions will be taken and your confidentiality agreement limited in this capacity. Furthermore, if your Coach(es) is ordered by a court to provide information or to testify, they will do so to the extent the law requires.

2.14.  You hereby release, waive, acquit and forever discharge Mancroft International Ltd, Mindset Coaching Membership your Coach(es), any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach(es) as a result of the advice given by your Coach(es) or otherwise resulting from the membership or coaching relationship contemplated by this agreement.

2.15.   You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.



3.1.   The total price payable for the Membership is as set out on the order form. You may make payment via the methods that are specified on the order form. Where the payments are stated on the order form to be made in instalments or recurring payments, you agree that we may take these payments automatically without any further consent or notice from you.

3.2.   Where your order is for a 12-month membership, your membership shall expire (and the Contract shall terminate) on the date falling 12 months after the date of payment. If you wish to continue to have access to the materials, you must renew your membership in the manner advised on our site, unless you have a recurring annual plan.

3.3.   Without prejudice to any other right or remedy that we may have if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of Barclays bank from time to time in force and/or (ii) suspend the Membership until such time as payment is made or the Contract is terminated.

3.4.   The total price payable as set out in the order form is inclusive of Value Added Tax.

3.5.   All payments are non-refundable other than as set out in paragraph 6.2 below.



4.1.   We warrant to you that the Membership is of satisfactory quality and reasonably fit for the purpose for which you purchased the Membership.

4.2.   Other than as set out in paragraph 4.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

4.3.   We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

4.4.   You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Membership to you and consent to us using it in accordance with our Privacy Policy.



5.1.   We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials provided to you by us as part of the Membership (“Materials”) and all content within the masterclasses as part of the Programme, and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Materials or the content of the Programme to you or to any other person.

5.2.   You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the Materials contained in the Membership or Programme.

5.3.   We grant to you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use all or any of the Materials for the purposes for which the Membership was provided only.

5.4.   Except as set out in paragraph 5.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.

5.5.   You may not without our prior written consent make any audio or visual recordings of any part of our Membership or Programme.

5.6.   We may from time to time record any or all or any part of the Materials being delivered during your attendance. You authorise us to use your image and voice in any such recordings (and to make use of such recording in any way we think fit) without payment, other condition or need for further consent.

5.7.   You acknowledge that certain information contained in the Membership is already in the public domain.

5.8.   You are not permitted to sell or promote products or services to other members of our Membership at any time without our prior written permission.

5.9.   The provisions of this paragraph 5 shall survive termination of the Contract.



6.1.   The Contract shall continue until your membership expires, other than for the Terms that are specifically stated to remain in force which will survive termination of the Contract.

6.2.   You may terminate your Membership and the Contract at any time by emailing us at [email protected]. Subject to paragraph 6.3 below, no refunds will be provided. Where you have set up recurring payments, it is your responsibility to terminate these payments.

6.3.  As a new member, you may terminate your Membership and the Contract and obtain a full refund of any amount paid by you for the Membership if you email us at [email protected] prior to the date falling 30 days after the initial date of payment, clearly stating your wish to terminate. Outside of your first 30 days, we don’t offer refunds, but you can still cancel at any time.

6.4.   Notwithstanding the provisions of paragraph 6.1 or 6.2, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:

6.4.1. The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or

6.4.2.  The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or

6.4.3. The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

6.5.   On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).

6.6.   Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract that existed at or before the date of termination.

6.7.   Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

6.8.   Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

6.9.   This paragraph 6 shall survive termination of the Contract.

6.10.  Where the Contract expires, this shall be treated as a termination for the purposes of all paragraphs that refer to “termination”.



7.1.   We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the Contract and/or us providing the Membership.

7.2.   Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Membership.

7.3.   If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

7.4.   We shall not be liable for additional costs incurred by you as a result of changes in (i) the Membership, (ii) the Programme (iii) any of the Materials, (iv) the location of venues, (v) the time and date of sessions or (vi) trainers, instructors or coaches.

7.5.   Nothing in this paragraph 7 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

7.6.   The provisions of this paragraph 7 shall survive termination of the Contract.

7.7.   You acknowledge and agree that:

7.7.1. The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Membership (which shall be deemed to have been terminated by mutual consent);

7.7.2. In entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether a party to the Contract or not) relating to the provision of the Membership other than as expressly set out in the Contract.



8.1.   By applying for Membership you warrant that:

8.1.1.  You are legally capable of entering into binding contracts; and
8.1.2.  You are at least 18 years old; and
8.1.3.  That all information you provide us with is materially true and accurate at all times and not misleading in any way.

8.2.   You accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

8.3.   We may vary these Terms (other than the price payable by you for the Membership) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Membership will be deemed to be your acceptance of any new Terms.

8.4.   The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

8.5.   We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

8.6.   If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

8.7.   If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

8.8.   A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

8.9.   The rights of the parties to terminate, rescind or agree on any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

8.10.  The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

8.11.  We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

8.12.  Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.

8.13.  All notices sent by you to us must be sent to Mancroft International Ltd at [email protected]. We may give notice to you at either the email or postal address you provide to us in writing. Notice will be deemed received and properly served 24 hours after an e-mail is sent or two days after the date of posting of a pre-paid first class, recorded delivery or registered letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the first class, recorded delivery or registered post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.


Last Updated: 12 December 2020